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Delivery Policy

Delivery Options

Logistics we offer:

  • Home Delivery:Taiwan Pelican Express(only on Taiwan main island), Post Office
  • Convenience Store Pickup:7-11、Family Mart

Shipping Days / Regions:

  • Home Delivery
    Delivery days / 1-2 days
    Applicable area/Taiwan main island

  • Convenience Store Pickup
    Shipping days: 3-5 days
    Applicable area: Taiwan main island

  • Home Delivery (outlying islands)
    Delivery days: 3-5 days
    Applicable areas: Taiwan's outlying islands

Shipping Details

  • After placing the order (excluding the day of order), it will be sent out within a working day, excluding holidays
  • The delivery time is Monday to Friday 09:00 - 18:00, no delivery is arranged on holidays
  • If there're National holiday, On-sale event or force majeure natural disasters, shipments may be delayed
  • If you choose "Home delivery" - The actual delivery status will be determined according to the route arranged by the delivery driver
  • If you choose "Convenience Store Pickup" - Please pay attention to the SMS of the goods and pick up within 7 days after the arrival, please do not fail to pick up without reason; If the freight loss is caused, it will be paid by the customer